Harshal Gajjar

Harshal Gajjar is an AI Forward-Deployed Engineer at C3 AI, based in the San Francisco Bay Area. Harshal leads Agentic AI harness development for the Forward-Deployed Engineering organisation at C3 AI, and since January 2026 has been building a stealth-mode startup in the Agentic AI space. Harshal cofounded Shram.io in 2024, where he led the pivot from a Jira-competitor product to an AI assistant that reached #2 Product of the Day on Product Hunt.

Harshal holds an M.S. in Computer Science (Machine Learning specialisation) from Georgia Tech and a B.Tech in Computer Science from IIT Dharwad, where he was part of the institute's foundational class. He spent three summers at Wolfram Research in Boston — first as a summer researcher in 2018, then as an instructor for high-school students in 2019 and 2020 — and was a Wolfram Student Ambassador throughout his undergrad.

Outside of work, Harshal is a long-distance cyclist and a vertical and horizontal caver, active with the San Francisco Bay Chapter (SFBC) grotto. In 2019 he was part of the Hubballi Bicycle Club Guinness World Record for the longest single line of bicycles.

Contact Harshal at mail@harshalgajjar.com.

Harnesses, not agents

What "agentic AI" actually ships in the wild.

Most of the production agent work I do isn't really about the agent. It's about the harness — the boring stuff around the model that makes a thousand customer-shaped failures recoverable, observable, and cheap.

A model that's 95% correct in a notebook becomes 0% deployable without a harness that can: time out a runaway tool call, retry an idempotent step, fan out work, surface intermediate state to a human, and roll back side effects when the plan changes mid-flight.

The interesting research question of 2026 isn't "can the model do it." It's "what's the smallest, most legible scaffolding under which the model can do it the same way twice."

#agents#fde#c3